Return and refund

Return and Refund

At Aplihs, customer satisfaction is our top priority. We strive to provide high-quality products and services, but we understand that sometimes returns or refunds may be necessary. This policy outlines the terms and conditions for returning products and requesting refunds.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is defective, damaged, or incorrect.
  • The product is unopened, unused, and in its original packaging.
  • The return request is made within 7 days of receiving the product.

Note: Products that are used, opened, or damaged due to misuse are not eligible for returns.

2. Non-Returnable Items

The following items are non-returnable:

  • Products marked as “Final Sale.”
  • Gift cards, promotional items, or free products received as part of a promotion.
  • Items that have been tampered with or modified.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at support@aplihs.com or call +91 [Your Contact Number] within 7 days of receiving your order.
  2. Provide Details: Share your order number, reason for return, and photos of the product if it is defective or damaged.
  3. Approval: Once your request is approved, you will receive a return authorization and shipping instructions.
  4. Ship the Product: Pack the product securely in its original packaging and send it to the address provided. Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refund Policy

  • Refund Eligibility: Refunds are issued for eligible returns once the product is inspected and approved.
  • Refund Method: Refunds will be processed to the original payment method (credit card, bank account, etc.).
  • Processing Time: Refunds are processed within 7-10 business days after we receive and inspect the returned product.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.
  • Provide photos of the product and packaging as proof.
  • We will arrange a replacement or process a full refund, including shipping costs.

6. Cancellation Policy

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Orders canceled after 24 hours but before shipment may incur a cancellation fee of [X%].
  • Orders cannot be canceled once they are shipped.

7. Exchange Policy

  • Exchanges are allowed for defective or incorrect items only.
  • To exchange a product, follow the return process outlined above.

8. Contact Information

For return, refund, or exchange inquiries, please contact us at:

  • Email: Info@parsleyindia.com
  • Phone: +91 9619661366
  • Address: 302, Sushila Appartment, next to Sai Sneha Restaurant, near Mazidun School, Sector 8A, Airoli Navi Mumbai , Maharashtra , 400708 India